Nelmma Courier
The brief.
Nelmma Courier needed a digital platform that could match the precision of their physical operation. We delivered a customer-facing web and mobile experience plus an operator console — unified by a real-time tracking core that lets every stakeholder see exactly where every shipment is.
What needed solving
Customers and dispatchers were calling drivers to ask 'Where is it?' Tracking was an afterthought, exceptions were invisible, and growth was capped by how much manual coordination the team could absorb.
What we shipped
We built a unified shipment lifecycle: booking, dispatch, transit, exception handling, proof-of-delivery, and analytics. The customer apps surface real-time location and status. The operator dashboard turns dispatch into a calm, data-driven workflow.
Inside the platform.
What it does.
Real-time tracking
Live GPS, ETAs, and status across the entire journey.
Customer apps
Native-feeling web and mobile experiences.
Dispatch console
Smart assignment, route awareness, exceptions.
Proof of delivery
Photos, signatures, recipient confirmation.
Notifications
Email, SMS, and push at every key event.
Analytics & SLA reporting
On-time rates, exception trends, agent performance.
The numbers.
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